Return and Refund policy

OMOBikes Electric cycles and City Cycles are Handcrafted with Love and Care, one cycle at a Time. We believe in making best quality E-bikes and Bicycles for you which can only be achieved, when each cycle is designed and manufactured with care, keeping in Mind the Road, Traffic, and requirement of Indian Customers. 

 

We are confident that you’ll love our E-bikes. Since our products are delivered directly from the Factory itself after doing all the quality and performance check. We assume you won't find any problem with the product delivered to you. But we’ll offer you a full refund and pick it up from you if any damage is caused during the transport of E-Bike or Bicycles. 

 

We Advice you to record a video or Take photos immediately when your package is delivered to you, that will assure us the damaged being caused during Delivery. Without sufficient proof of damage product being delivered, we won't be able to accept it.

 

OMOBikes will also refund you money if you don't like our product within a period of 7 days. We advise you to keep the original delivery box. E-Bike or bicycles must be packaged and returned safely in the same packaging used to deliver the bike to you. This includes the packaging of the frame, wheels, and components. retain packaging in the event of a return.  Damage caused from improper use or incorrect assembly – such as pedal threads being damaged will be charged. 

 

When a product is returned and a refund is requested. The money will be refunded within 14 working days. The following fees will not be reimbursed:

  • Delivery charges and Return product delivery from OMOBikes(We will pick it up from your address)

  • The cost to fix any repairs/scratches

  • Cleaning costs

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It could be a bicycle for you, but it's a Dream where we want you to include. We want you to be happy with your purchase, so if you have ANY problems with your new e-bike and bicycles please telephone us on +91-6205538323 or write us at ride.omobikes@gmail.com

OMObikes reserves the rights to make changes to these terms and conditions without notice.

 

 

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