FAQ - About Company, Payments, Deliveries

1.1 About Company

Where is the company / factory located ?
  • The company production unit is located out of Karnal, Haryana.  

About OMOBikes?

Omobikes is Startup By IIT graduated Bhishma Choudhary and Deepak Chauhan , who are passionate for cycling and want to make people ride more bicycles in India since 2016. They started there operation in 2018 . Since then, they have kept their team of engineers, technicians, designers busy in designing & producing cycles & electric bicycles that can match any world standards but proudly 'Made in India' 

Do you have any physical shop, retail outlet, dealership ? 

  • As of now, we do not have physical outlets and all OMO Bikes are sold direct to customer over our website or other e-commerce channels like Amazon, Flipkart, Bajaj EMI Store so we can reduce the dealer margin and give at lowest possible prices to customer

Do you have any service centers? How to bicycle repairs, maintenance, servicing? 

  • We have Home and Store service partner in 30+ Major cities across India which is chargeable at 499 INR for Home Assembly and full Service 899 INR per Home visit. You can connect with our chat support to check the serviceability in your city and pin code area.  All OMO Bikes have high quality but standard parts that can be checked, tuned, repaired or replaced at any professional bicycle shop. 

1.2 Payments

Do you have any EMI offers running? Is there an option for No Cost EMI ? 
  • Yes we do have No cost EMI options on Major credit card, Bajaj Finance card and Hdfc Debit cards.  
Do you have a cash on delivery option (COD)? 
  • Yes cash on delivery is possible with 999 Prepayment and remaining at time of delivery to delivery boy via upi or cash. You can make 999 prepayment at following link, after which our team will connect you or you can share the details over chat support to create your order  
    Cash on Delivery link 
Are the payments secure? Will my payments data be safe with OMO Bikes? 
  • We partner with only the best companies. Our payment partners are Razorpay that is the most secure payment gateways in India. In fact, OMO Bikes, does not receive or store your payment details. 

1.3 Delivery

Who will deliver my bicycle and How much time will it take? 
  1. All Bicycles orders are shipped from Omo Bikes central production facility in Haryana by our courier partners only, irrespective of the channel / website where the purchase has been made from. 
  2.  Delivery to all Over India is possible. It will take 5-9 days depending on your location across India. For major cities its within 5-7 days . For tier 2 and tier 3 cities it may take upto 9 days from dispatch

1.4 Warranty

Want is warranty on Bicycles?

  1. Life Time warranty* on frame and rigid fork Post March 2022 Purchase. You can check full warranty details on this link . OMObikes Warranty Page  
  2.  30 Days part Replacement warranty from day of delivery in case of any issue occurred while riding in any bicycle part except Tube puncher

1.5 Rewards, Discounts & Schemes

What is the rider reward program? 

  1. It is a unique program where in our riders are rewarded for every ride. The riders must join the OMO Bikes Riders Club on Strava here. They should record / track all their rides for maximum benefit. At the end of each month, riders activity is checked and based on their shared activity, each rider is rewarded ₹1 for every km. This is one of the very few programs in the world where riders don’t just save but actually earn by riding bikes. 
  2. You can connect with our chat support to know ongoing offer or discount.

1.6 Accessory

What accessories are included in the bicycle box? 
  1. The following accessories are included with all adult manual bicycles - (1) Side Stand, (2) Mudguards, (3) Riding Bag, (4) Allen Keys, (5) Multi Hole Spanner,  (6) Assembly Manual
Are all the accessories made in India? What are the country of origin of accessories? 
  1. List of Made in India Accessories - Cable Lock, Mudguards, Riding Bag, Dual Allen Key, Multi Hole Spanner, Side Stand, Safety Helmet, Air Pump, Bottle + Bottle Holder, Rotatory Bell
  2. List of Imported Accessories - USB Chargeable Head Light + Horn, USB Chargeable Rear Safety Light

1.7 Assembly

What will be in the box? How will I receive the bicycle? 
  • All bicycles are shipped 90% assembled and packed in 7ply strong carton. The following accessories are included with all adult manual bicycles - (1)Side Stand, (2) Mudguards, (3) Riding Bag, (4)Allen Key, (5) Multi Hole Spanner, (6)  Assembly Manual. 
  • Customers are required to assemble the bicycles with the help of manual & assembly instructions. Once the bicycle is assembled, it is highly recommended to get the bicycle tuned by a professional mechanic.

  • You can also take help from our home assembly service in 30+ Major cities which is chargeable at 499 INR for Assembly . And full Service 899 INR per visit

1.8 Discount & Offers

I want a particular bicycle model, but my budget is less than the price for my chosen model. What should I do?
  • All bicycle are Assembled after we receive order. You can place customise your bicycle with available option or add specific details or part in your order through our chat support team and we will customise the suitable model in minimum price possible 
  • You can connect with Our chat Support to know About Ongoing offers and Discount code

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