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FAQ

About Omobikes

OMO Bikes is a company by Engineers, who are passionate for cycling and want to make people ride more bicycles in India since 2016. They started their operation in 2018 . Since then, they have kept their team of engineers, technicians, designers busy in designing & producing cycles that can match any world standards but proudly 'Made in India'.

Do you have physical Store ?

No, Omobikes don't have physical stores . We provide complete information on the website and chat support from our expert riders to help choose your bike and customise according to your need. We encourage you to talk with our expert team to choose correct frame size and wheel option based on your height and weight. If however after purchase you feel the frame size is not compatible, our expert team will connect with you and provide replacement with better frame and wheel size option without any additional cost.

Is your website secure to make payments?

Yes, OMOBIKES website is secure and offers secure payments. You can safely place an order and make your payment online without being worried about anything. 

We have partnered with India's trusted payment gateway so we can help you provide secure and safe payments

Warranty Policy

OMOBikes provide Lifetime frame warranty and one of its kind 90 days part replacement warranty on All bicycle parts for any issue (no question asked)

You can read more about the warranty on below Link
https://omobikes.com/pages/warranty

Return and Cancellation Policy

All Bicycles are covered under 7 days Free replacement policy.

In case of return , shipping charges are deducted from refund

Read full policy below
https://omobikes.com/policies/refund-policy

How often Do I need to Service the Bicycle ?

All Bicycle Need regular service for smooth running of Bicycle. Recommended Service Time is 1000 km or 3-4 Months.

Does my warranty get effected if i serviced at local cycle store?

We give our customer full freedom to self assemble or get the assembly and service done at any nearby cycle store and it will not effect the warranty provided by Omobikes. 

Can I assembly the Bicycle myself ?

.We Assemble the full cycle, test ride for 1 km before dispatch and send you photo before dispatch

The bicycle is delivered in a box, 90% assembled.
It takes 15 minutes for customers to fit the Handle, Pedal & Front Wheel.
See how easy it is in this video
https://omobikes.com/pages/bicycle-assembly

Once the bicycle is assembled, it is highly recommended to get the brakes & gear fine tuned by a professional mechanic, for 100% performance & safety.

Does OMOBikes provide EMI Options ?

Yes 3,6,9,12 Months available on

All Major Credit Cards (ICICI , HDFC, Kotak , SBI, INDUSIND, HSBC , American express, CITI , BOB, YES bank, Standard Chartered, RBL, Axis )

Does OMOBikes provide COD Options ?

Payment on Delivery (COD) is available.
For COD, customers are required to make an advance booking of 999 via the following link.

https://omobikes.com/products/cash-on-delivery-for-bicycles

Balance amount can be paid at delivery via cash or UPI.