Shipping policy

1. Order Processing Time

Once we receive your order, we begin processing it within 1–2 business days. For customized bicycles, the preparation time before dispatch is typically 4-15 business days. This may vary during peak seasons or due to high order volumes or level of customisation.

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2. Shipping Methods & Carriers

  • We use trusted shipping partners, including Delhivery, to ensure safe and timely delivery. The shipping method is determined based on your location, order size, and chosen preferences at checkout.

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3. Shipping Costs

Shipping charges, if applicable, will be calculated and displayed at checkout. Additional surcharges may apply for deliveries to remote or hard-to-reach locations.

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4. Delivery Timelines

Standard delivery time within India is 5-15 days from the date of order confirmation. Delivery timelines may vary due to:

  • Level of customization requested
  • Delivery location
  • External factors like severe weather, strikes, or supply chain disruption etc.

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5. Tracking Information

Once your order has been dispatched, you will receive tracking details via email. You can use this information to monitor your shipment’s status until it reaches you.

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6. Delivery Areas / Restrictions

Currently, we deliver to most serviceable pin codes across India. Some remote locations may have extended delivery times or limited service availability.

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7. Delays & Unforeseen Circumstances

While we make every effort to deliver your order on time, delays caused by factors outside our control—such as natural disasters, transportation strikes, or carrier-related issues—may occur. We will keep you informed in such cases.

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8. Failed Deliveries & Incorrect Addresses

Please ensure your shipping address is accurate and complete at the time of order. If a delivery fails due to incorrect or incomplete address details, additional re-shipping charges may apply.

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9. Damaged or Missing Shipments

If your package arrives damaged or is missing items, please notify us within 48 hours of delivery with video evidence. We will assist you in resolving the issue in accordance with our Refund & Cancellation Policy.

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10. Cancellations & Refunds While in Transit

For details regarding order cancellations, returns, or refunds—including cases where the product is already in transit—please refer to our Refund & Cancellation Policy.